Battelle for Kids’ Return Policy
Return Policy for Guides, References, Organizers, Cards, Books, and Games (non-digital products)
We guarantee our customers' satisfaction, 100%, and we back up that guarantee with a simple, no-hassle return policy for all non-digital products.
If you are not satisfied with your purchase for any reason, you can return your item in new condition and original packaging within 30 days from date of receipt for a full refund of the original purchase price.
Please report any product shortage, damage, or other shipping errors within 3 days of receipt of the order. Replacement product(s) will be shipped to you at no additional charge.
If you need to return or exchange products, please call 866-543-7555 to receive an RMA (Return Merchandise Authorization) number. The RMA number will expedite the return process and ensure that you receive your refund (or exchange) as soon as possible.
After you have received your RMA number, please return to this page and click here to complete the RMA form including your contact information, items to be returned or exchanged, and your RMA number. When you submit the form, a copy will be emailed to you for printing. Please place a copy in the shipping carton being returned and follow the included shipping instructions.
Orders may be cancelled prior to shipping. Orders received by 3pm ET are usually shipped the same day. Once shipped, the customer is responsible for shipping charges.
Credit card refunds will be returned to the original card and purchase order refunds will be sent via check if the invoiced amount has been paid. Please allow up to 14 days for refund processing.
If you have questions, please call (866) 543-7555 or email CustomerService@BattelleforKids.org.
Return Policy for Online Courses and Online Surveys (licensed and digital products)
Digital products requiring access codes for account creation may not be returned once purchased. Please review the free trial and/or demo products and available product information to help with your purchasing decision.